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Project Support

Detailed Plans
Your erection drawings are the most important resource for constructing your steel framing. Our drawings are comprehensive but easy to read even for those with little experience. They include detail drawings for the different types of connections in your home as well as sections and elevations for major assemblies. They will specify the same part numbers as those on your bill of materials and on the parts themselves, making it easy for your erector to follow the design. The cover sheet will list all the specifications for the home as well as any important instructions or restrictions. These plans are the definitive guide to your home's design and should always be carefully followed.

An endwall framing diagram

This custom manual details the procedures
for safely erecting a Kodiak Steel Homes kit



Barbara, our Shipping and Customer Service
manager



An Aspen under construction



Technical Support manager, Mark Sprinkle,
has 23 years experience as a steel erector

Bill of Materials and Labeled Parts
The drawing package you receive shortly after your order enters make and ship status will include a complete bill of materials listing all the items to be shipped to you. This document gives the part numbers as well as the full specifications for each item. You will use this list to check off each item as you unload it. The parts themselves are clearly labeled with these same numbers, which also match the part numbers on your erection plans, making it easy to perform this important inventory and to construct your home as it was designed (do not use the driver's packing list to inventory).

Erection and Safety Manual
We will also supply you with a comprehensive erection and safety manual that covers almost every aspect of assembling a Kodiak Steel Homes^® package. Well over 100 pages, this illustrated text contains diagrams, tables, and drawing samples that reinforce the instructions with useful examples. Based on our years of experience, the manual provides general guidelines for safely and properly erecting our designs; however, it is not intended as a reference for your particular home model. Always refer to your erection drawings for specific details on your home's construction.

Customer Service
We maintain an experienced customer service staff to assist you with questions related to shipping schedules, delivery issues, and any shortages or damages. We make every effort to deliver the correct materials to the proper place at the right time. However, if something does go wrong, we want to take care of it promptly and fairly. As long as you perform the proper inventory at the time of delivery and notify us as soon as possible of a discrepancy, We will handle any freight claims that arise. Whether you just have a question or need help with a problem, you can reach us toll-free Monday through Friday 8:00 A.M. to 5:00 P.M. Central Time.

Technical Support
We also have highly-trained technical support personnel ready to assist you with the construction of your steel-framed home. They can answer any questions you have about your drawings, provide advice on erection procedures or techniques, and resolve any problems you encounter during construction. If something doesn't seem to be fitting together the way the plans indicate, the apparent problem is often caused by misinterpreting the plans or misidentifying the materials. If that is the case, our expert staff can usually get you back on track very quickly. They will also help you identify those rare instances when you have received incorrect or misfabricated parts. In these cases, they will advise the proper field correction or get replacement parts to you as quickly as possible. We want your path to a beautiful new Kodiak Steel Homes model to be as smooth and painless as possible, and we'll do everything we can to help. Call on our support staff toll-free Monday through Friday 8:00 A.M. to 5:00 P.M. Central Time.

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